Carry your AHCIP card
Remember to show your personal health care card along with photo identification when you visit a doctor’s office or hospital in Alberta.
- Showing your personal health care card and photo identification, proves your identity and ensures eligible Albertans receive publicly-funded health services.
Up-to-date information is key to obtaining health services. Make sure your health care registration information is current.
Show your personal health care card every time you request or get insured medical services from:
- doctors’ offices
If you do not show your card or are not eligible, you may be asked to pay for health services before receiving them. Also carry photo ID.
Patients may be asked to show their Alberta personal health care card and photo identification when visiting a practitioner office. The practitioner will submit a claim to the Alberta Health Care Insurance Plan directly for all insured services provided. If a provincial health care card is not shown or the individual is not eligible for coverage, they may be asked to pay for health services before receiving them.
Examples of services a practitioner can bill a patient for:
- Any service not covered by the Alberta Health Care Insurance Plan.
- Any service provided to a patient if he/she does not have a valid Alberta health care card or number.
- Writing sick notes.
- Consultation with a patient by phone.
- Copying patient records.
- Filling out third party insurance or legal forms unless otherwise identified in the Schedule of Medical Benefits.
- Missed appointments.
- Refilling a prescription by phone.
It is a good idea to always carry your personal health care card. If you travel outside of Alberta or Canada, you should carry your card as well, just in case you need medical services when you’re away from home.
Alberta Health covers only some limited physician and hospital expenses outside Alberta. It is strongly recommended that Alberta residents carry private supplementary insurance when travelling outside of Alberta to cover unforeseen emergency care and transportation, as these costs may be significant.
- For more information, read Health Care Coverage Outside Alberta
Albertans must update their information if there is:
- a name and/or marital status change
- an address change
- dependant status change, including adding a new dependant
Albertans can request a replacement card by telephone, in writing or in person. You must provide your:
- full name
- mailing address
- telephone number
- personal health care number
- date of birth
If you visit an authorized registry agent or telephone the AHCIP, a replacement card is generally received within 1–2 weeks. If you mail or fax Alberta Health with a request, a replacement card is generally received within 4–6 weeks.
Do not request a replacement personal health care card via email. Due to the sensitive nature of the information required, do not send information or forms by email. Electronic submission is not available.
Be an organ donor
You can register your consent to be organ and tissue donors to help save the life or improve the life of another on the Organ and Tissue Donor website. When you renew your driver's license, you'll have a heart on it noting your consent.
As a backup, you can sign the back of your personal health care card, which is also a Universal Donor Card. This will also help medical staff know of your intention to be an organ donor in case of your death.
Remember to tell your family or next of kin of your wishes to be an organ donor.
Protect your card from damage
If you want to protect your card from damage, put it in a plastic sleeve that fits into your wallet.
- You are permitted to laminate your card, but please consider signing the Universal Donor Card section before you laminate it. Remember to tell your family of your wishes to be an organ donor.
It is important to keep your personal health care card and number protected. Ensure they are used only when you are obtaining publicly funded health services.
- If you suspect or know of someone who is not using their personal health care card properly, or is using someone else’s card or number, please call our tip-line* at 1-866-278-5104.
Any information reported is confidential. Tip-line staff will not record any identifying information about the caller if a caller wishes to remain anonymous.
*Please note: The tip-line is only for calls relating to suspected/confirmed abuse of personal health care numbers and/or cards. All other inquires should be directed to our main customer inquiry line.