Contact the AHCIP office

Mail disruption

Due to the pending Canada Post strike, as of Wednesday, September 19, 2018 at 1 pm, Alberta Health is holding all outgoing mail, including Alberta Personal Health Cards. Please contact the AHCIP office if you need your Alberta Personal Health Number or are expecting correspondence from us.

Contact us if you have any questions about health care and health care insurance coverage in Alberta that is not explained on the website.

When you call to inquire about your account or update personal information, please have your personal health number ready to give to us when we ask for it (do not send it in an email*).

In person: Albertans may register for Alberta Health Care Insurance Plan coverage and update their information at participating registry agent offices free of charge.
Telephone: 780-427-1432 (Edmonton) Monday–Friday 8:15 a.m. to 4:30 p.m. Closed statutory holidays.
Toll-free in Alberta, dial 310-0000 then 780-427-1432.
Forms: Get the forms you need for the Alberta Health Care Insurance Plan
Fax: 780-422-0102 (Edmonton)
Mail: Alberta Health
Attention: Alberta Health Care Insurance Plan
P.O. Box 1360, Station Main
Edmonton, AB T5J 2N3

For general information or non-personal questions regarding the Alberta Health Care Insurance Plan, email

* Note: Due to the sensitive nature of the information required, DO NOT send information or forms by email. Any questions, comments, or concerns containing your personal health information should be made in person, by telephone, fax or mail

Deaf/hearing impaired callers using TTY

Within Alberta using a TTY, dial:

  • 780-427-9999 in Edmonton, or
  • 1-800-232-7215 in Alberta – This is not a voice line.