Contact AHCIP
To inquire about your account or update personal information, please quote your personal health number (not in an email*):
| Telephone: | 780-427-1432 (Edmonton) Toll-free in Alberta, dial 310-0000 then 780-427-1432. |
| Fax: | 780-422-0102 (Edmonton) |
| Mail: | Alberta Health and Wellness Attention: Alberta Health Care Insurance Plan PO Box 1360, Station Main Edmonton, AB T5J 2N3 |
| In person: |
Please use a participating registry agent office location. If you have questions, please contact AHCIP via telephone or email. |
| Email*: |
For general information or non-personal questions regarding Alberta Health Care Insurance Plan, email health.ahcipmail@gov.ab.ca. |
*Any personal information you submit by email is not secure, and may be observed by a third party while in transit. Any questions, comments, or concerns containing your personal health information should be made by telephone.
Deaf/hearing impaired callers:
Within Alberta using a TTY, you can reach the provincial government by dialing:
- 780-427-9999 in Edmonton, or
- 1-800-232-7215 in Alberta – This is not a voice line.
Protect your health number
It is important for all Albertans to take steps to safeguard their personal Health number and card. Please protect your personal Alberta Health number and card by ensuring they are used only when you are obtaining publicly funded health services.
If you have any information about suspected or confirmed abuse of personal Health numbers or cards, please call our Tip-Line at 1-866-278-5104*. In accordance with privacy legislation, any information reported is considered confidential. Tip-line staff will not record any identifying information about the caller if a caller wishes to remain anonymous.
*Please note: The Tip-line is only for calls relating to suspected/confirmed abuse of personal Health numbers and/or cards. All other inquires regarding Alberta Health Care Insurance Plan registration, coverage and claims should be directed to our main office as noted above.
Registry offices
Albertans may register for Alberta Health Care Insurance Plan (AHCIP) coverage and update their information at participating registry agent locations across the province, free of charge.
Go to our forms page, print and complete the Notice of Change form and mail to AHCIP directly. Completed application or name and address change forms can also be left with the participating registry agent free of charge.
- Outstanding payments cannot be made in person – payments must be made by mail or through your financial institution.
