Contact AHCIP

Fort McMurray residents

Albertans are not denied medical attention in an emergency because you are not able to provide an Alberta Personal Health Card. In most cases, you may be asked to show photo identification and current address information to prove your identity.

  • To get a replacement card, call 780-427-1432, or toll-free at 310-0000 then 780-427-1432.

Contact information

Contact us if you have any questions about health care and health care insurance coverage in Alberta that is not explained on the website.

When you call to inquire about your account or update personal information, please have your personal health number ready to give to us when we ask for it (do not send it in an email*).

In person:

Albertans may register for Alberta Health Care Insurance Plan coverage and update their information at participating registry agent offices free of charge.

Telephone: 780-427-1432 (Edmonton) Monday–Friday 8:15 a.m. to 4:30 p.m. Closed statutory holidays.
Toll-free in Alberta, dial 310-0000 then 780-427-1432.
Fax: 780-422-0102 (Edmonton)
Mail: Alberta Health
Attention: Alberta Health Care Insurance Plan
P.O. Box 1360, Station Main
Edmonton, AB T5J 2N3

For general information or non-personal questions regarding the Alberta Health Care Insurance Plan, email

* Due to the sensitive nature of the information required, do not send information or forms by email. Electronic submission is not available. Any questions, comments, or concerns containing your personal health information should be made in person, by telephone, fax or mail

Deaf/hearing impaired callers

Within Alberta using a TTY, you can reach the provincial government by dialing:

  • 780-427-9999 in Edmonton, or
  • 1-800-232-7215 in Alberta – This is not a voice line.