Contact AHCIP
Contact us if you have any questions about health care and health care insurance coverage in Alberta.
Beginning April 1, 2009, Albertans can register for Alberta Health Care Insurance Plan (AHCIP) coverage and update their information at one of 20 registry locations across the province. Albertans wishing to register for health care or update their personal registration information may do so at one of the registry service centres.
Please note that payments can no longer be made in person. Payments may be made by mail, or through your financial institution. Please refer to the back of your premium statement for more information on payment options.
Name and address change forms (Notice of Change, form AHC0107) are available at any Alberta Registry Agent. Completed forms can be left with the registry agent who will forward it to AHCIP free of charge. Alternatively, please go to our forms page, open, print and complete the Notice of Change form and send to AHCIP directly.
Contact Information
To inquire about your account or update personal information, please quote your personal health number (except with email):| Telephone: | 780-427-1432 (Edmonton) Toll-free in Alberta, dial 310-0000 then 780-427-1432. |
| Fax: | 780-422-0102 (Edmonton) |
| Mail: | Alberta Health and Wellness Attention: Alberta Health Care Insurance Plan PO Box 1360, Station Main Edmonton, AB T5J 2N3 |
| In person: |
As of April 1, 2009, please use the new registry agent locations. If you have questions, please contact AHCIP via telephone or email. |
| Email: |
For general information or non-personal questions regarding Alberta Health Care Insurance Plan, email health.ahcipmail@gov.ab.ca. Any personal information you submit by email is not secure, and may be observed by a third party while in transit. Any questions, comments, or concerns containing your personal health information should be made by telephone. |
Deaf/hearing impaired callers:
Within Alberta using a TTY, you can reach the provincial government by dialing:
- 780-427-9999 in Edmonton, or
- 1-800-232-7215 anywhere in Alberta – This is not a voice line.
Protect your health number
It is important for all Albertans to take steps to safeguard their personal health number and card. Please protect your Alberta Personal Health number and card by ensuring they are used only when you are obtaining publicly funded health services.
If you have any information about suspected or confirmed abuse of personal health numbers or cards, please call our Tip-Line at 1-866-278-5104*. In accordance with privacy legislation, any information reported is considered confidential. Tip-Line staff will not record any identifying information about the caller if a caller wishes to remain anonymous.
*Please note: The Tip-Line is only for calls relating to suspected/confirmed abuse of personal health numbers and/or cards. All other inquires regarding Alberta Health Care Insurance Plan registration, coverage and claims should be directed to our main office as noted above.
Answers to common questions
- How do I order a replacement personal health card?
- When should I show my health care number or card?
- What should I do if I know or suspect someone is using a health number or card inappropriately?
If you have more questions, visit our Common Questions section for answers.
