H-Link electronic claims system

H-Link is the electronic claims and billing information system used by service providers, such as physician offices, to send billing claims to Alberta Health.

Overview

H-Link is an easy, fast, efficient way of doing online business with Alberta Health.

H-Link is used by service providers (such as health professionals) and bureaus who submit claims on behalf of service providers.  All H-Link users go through an accreditation approval process with Alberta Health to become an accredited submitter.

H-Link is free. There are no fees to be an accredited submitters or to send or retrieve information via H-Link.

How to apply for H-Link

To use H-Link, you must be accredited to submit claims.

Complete the H-Link application form and return it to Alberta Health.

Note: The application for submitter role form (AHC2210) indicates that forms AHC2208, Access Administrator, and AHC2209, External User Request, must also be completed. However, the completion of the additional forms are only required for users who need to obtain a key fob for access to H-Link.

  • If you are using a vendor that provides a secure site, known as Secure File Transfer Protocol (SFTP) then only the AHC2210 form is necessary.

Applications are reviewed for completeness according to predetermined requirements. Once approved, accredited submitters are required to follow the Electronic Claims Submission Specifications Manual.

Accreditation benefits

As a service provider, you may choose to become an accredited submitter or have an accredited submitter send claims on your behalf. There is no minimum number of claims required.

Accreditation grants the approved applicant a submitter role and a submitter prefix and allows the submitter to:

  • send and retrieve files from Alberta Health
  • send specific types of transactions to Alberta Health for processing
  • retrieve specific reports, letters and other data electronically from Alberta Health

Accredited submitters are responsible for data verification, billing and reconciliation software, and any hardware needed.

Technical requirements

A key fob is sent to you by Alberta Health and used to log on to H-Link.

Software

  • Internet Explorer 10 or greater
  • Windows 7, Windows 8, Windows 8.1 or Windows 10
    • Not recommended for Windows Home versions or Mac Emulation
  • for claims transmission, claims billing software is required

Hardware minimum

  • i5-2400 3.0 GHz computer with Windows 7 Professional
  • 4.0 GB RAM
  • high speed Internet connection

Claims billing software

You can use your own billing software. Approval from Alberta Health is not required nor support given for your sofware.

  • All files sent to Alberta Health must be in the required format.
  • Request the Electronic Claims Submission Specifications Manual from the H-Link office.

Test your H-Link connection

Alberta Health will send successful applicants a submitter package. This package includes log-on information and a key fob.

The accreditation process is complete after connectivity testing has been successful. Applicants using vendor compliant software are not required to system test.

Passwords

Passwords expire every 90 days and must follow current password rules.

For help with your password, contact the Help Desk at 1-877-931-1638.

Contact

To connect with the H-Link Administration desk:
Hours: 8:15 am to 4:30 pm (open Monday to Friday, closed statutory holidays)
Phone: 780-644-7643
Toll free: 310-0000 before the phone number (in Alberta)
Email: health.hlink@gov.ab.ca

Address:
Alberta Health
H-Link Administration
Information Technology and Operations Branch
Box 1360, Edmonton, Alberta T5J 2N3

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