Ground and air ambulance services

Alberta ground and air ambulance personnel respond to thousands of medical emergencies and health care facility patient transfers each year.

Emergency  Call 911

For emergency ambulance service, dial 911.

Ground ambulance services

Alberta Health Services (AHS) is responsible to provide ground ambulance services in Alberta.

  • AHS and 33 contracted emergency medical services (EMS) operators supply ground ambulance services throughout Alberta.
  • Ground ambulance services are available 24 hours a day, 7 days a week, every day of the year.
  • Over 500,000 events occur each year, involving more than 500 ambulance vehicles and about 5,500 EMS practitioners.

In emergency situations, EMS crews stabilize people who are injured or sick and transport people to the nearest health care facility if further treatment is needed.

Air ambulance services

Physicians, hospitals or EMS practitioners arrange air ambulance services through AHS EMS Central Communications Centre in Edmonton.

  • Members of the public cannot make arrangements for provincial air ambulance services independently.

Fixed-wing ambulance service

AHS contracts 12 fixed-wing aircraft to provide 24-hour air ambulance services throughout the province transporting about 7,000 patients each year.

The fixed-wing air ambulance program has bases at:

  • Calgary
  • Edmonton
  • Fort McMurray
  • Fort Vermilion
  • Grande Prairie
  • High Level
  • Lac La Biche
  • Medicine Hat
  • Peace River
  • Slave Lake

Helicopter ambulance service

Helicopter-based air ambulance services and transport are provided by:

  • the Shock Trauma Air Rescue Society (STARS) from bases in Calgary, Edmonton and Grande Prairie
  • the Helicopter Emergency Response Organization (HERO) for northeastern Alberta from Fort McMurray